Terms & Conditions
Reference to "thelemonadegroup.co.uk" or "us" or "we" or "the/this/our website" throughout this page refers to the owner of the website whose registered office is The Lemonade Group LTD, Unit 2, Greaves Way, Leighton Buzzard, LU7 4BU
. Reference to "you" or "your" throughout this page refers to you, the user or viewer of the website.
Our company registration number is 15070574 (UK).
The Lemonade Group Limited is a trade only wholesaler. Products on this site are not for sale to members of the general public.
By accepting these terms and conditions and ordering products from us, you are confirming that you are a qualified hairdresser, beauty therapist, nail technician, or other qualified professional, and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by unqualified users of our products. We reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using.
Use of information
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary due to differences in camera/monitor settings; product packaging may be different to that shown.
All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we may, at our option, send a carefully selected substitute. If the substitute item has a lower price we will charge the lower price. We will not charge you more than your original order total without your permission. We will not be obliged to offer any compensation for disappointment suffered.
We reserve the right to correct any pricing errors on the site at any time. All orders for goods are subject to availability and The Lemonade Group Limited reserves the right to refuse to supply to any individual or company for whatever reason.
All prices are exclusive of VAT and delivery and are quoted in Pounds Sterling unless otherwise stated.
Special offers and promotions
Special offers and promotions are subject to availability and may change without notice. In-store offers may not be available online; online offers may not be available in-store. When a free or discounted product is issued as part of a special offer, this must be returned or full selling price paid if the qualifying product is returned as unwanted.
VAT Free Sale terms
Our VAT Free Sale means the total payable is the pre-VAT total of the merchandise. You will still be charged VAT (as applicable by law) but the total amount you pay is as if we had not charged it. For example, if a product costs £10.00 + VAT, the total you would pay is £12.00. When we have a VAT Free Sale, we discount the price down to £8.33 + VAT so the total you pay is £10.00, equal to that of the original price without the VAT.
VAT Free discount does not apply to the delivery charge and will not be applied to products already subject to a price reduction or discount. Training courses and salon furniture are excluded from the offer.
Payment in full is required to be made by any of the following credit/debit cards: Visa (including Electron), MasterCard or Maestro through this website prior to dispatch of goods. Please contact us by phone to arrange other payment methods (i.e. per your account terms).
For full details regarding dispatch and delivery information, please see the delivery information page.
If your order is delivered via courier service, we may pass your email address and/or mobile number to our courier company. This will enable them to notify you when the parcel is out for delivery and give you the option to rearrange if necessary. This service will not apply to goods dispatched direct from our suppliers or deliveries made by our own drivers.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and The Lemonade Group Limited shall not be liable for any losses, costs, damages or expenses incurred by you or any other third party arising directly or indirectly out of any failure by us to meet any delivery date.
Your online account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you believe that your password has become known to anyone else, you must inform us immediately.
Ownership of goods
We will retain ownership of the goods you order until we receive payment in full for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Faulty or wrongly delivered goods
We always take great care to ensure all goods you receive are correct and undamaged, however, in rare cases where incorrect or damaged goods are received, please inform us by email within 48 hours of delivery to firstname.lastname@example.org. We'll arrange a collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, return to us using a recorded delivery service and we'll reimburse you the cost of this.
For more information, please see our returns policy.
Our liability to you
Our entire financial liability to you under or in connection with a Contract whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation is set out below.
We will not be liable for any injury, loss, damage, costs or expenses caused by unqualified or inexperienced persons using the products purchased by you.
We will not be liable for any damage, injury, loss, costs or expenses caused by incorrect assembly or installation either by you or your agents or if the products have been tampered with or have had parts added to them which are not original or have not been authorised by us or the manufacturer.
We are not liable for any damage caused by normal wear and tear.
Fragile items (eg. glass or mirrors) and/or any consumables (eg. bulbs) should be inspected immediately upon delivery and any defects should be notified to us within 48 hours of delivery. Failure to so will invalidate your ability to claim for these items.
We do not attempt to limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any other liability which we cannot exclude or limit in law.
We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, breach of contract or otherwise, for any of the following losses arising under or in connection with any Contract between us and your purchase of products from us:
- any loss of profits, sales, business, or revenue;
- loss or corruption of data, information or software;
- loss of business opportunity;
- loss of anticipated savings;
- loss of goodwill; or
- any indirect or consequential loss.
Our total liability to you shall in no circumstances exceed the price of the products which are the subject of the contract or order.
We do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these Terms & Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
The Lemonade Group Limited shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.
These Terms & Conditions were last updated on 30th October 2023.